Damaged or defective items may be returned or exchanged for up to 30 days after the date of purchase. To be eligible for a return or exchange you must provide proof of purchase. Make sure you don’t throw the product away or consume it and take pictures of it highlighting the damage and the original packaging. All Returns and Exchanges are subject to approval. Please note: colors, shapes, or holes don’t make the product eligible for an exchange. All products being replaced must be returned, and are thoroughly inspected by our staff before being exchanged. If you believe you received a damaged product, please contact us at support@havanaleaf.com. We will assist you through this process. We reserve the right to change or update our Shipping Policy and Return and Exchange Policy in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.